Delivery & Returns
Delivery
Shipping costs will vary and are calculated at checkout.
We are more than happy to ship worldwide and we would like to stress that we do not charge the taxes or import costs; please look into these with your local district before purchasing from overseas as they will be applicable and payable by yourself the customer.
Please allow 2-3 days for your item to be made and 7-10 days for personalised of bespoke items before being shipped.
For any queries please use the contact form at the bottom of this page.
Returns
Both Moo and Boo think you will love the products you've bought and we want to ensure you will come back again and again and tell all your dog obsessed friends about us. If however, you find that for whatever reason your purchase is not suitable, we would be happy to offer an exchange, or refund the cost of the item. There are just a few things we ask...
If you need to return an item, please contact us 'within 14 days of original purchase'. That way, we will know that it is coming back and know what to do when your item is received. The item must be returned in new and unused condition, in any original packaging with labels attached, and MUST be free from dog hair.
**Please note: We are sorry but there are no returns/exchanges for bespoke or personalised items.**
My mission is simple…
To give your pup a home from home experience and give you the comfort of knowing that they are having the best time, freeing you up to enjoy your time apart.
I aim to achieve this in lots of ways… For me it’s about all the little things. The things that aren’t always significant, but add up to make a good dog boarder into a great one..
I have a great space for big bouncy play times with Boo!
I have ramps and no high ledges or thresholds for those less agile.
I also have a wide range of orthopaedic beds for tired or aging bones…. All tried and tested by Moo!
We have swish new AirTags that all our guests get to show off!
No hiding from me!
I’m a dog groomer by trade and have a fully equipped dog wash to remove all the evidence of crazy muddy walks and puddle splashing!
I do bespoke days out that are suited to the dogs staying with us.
You get daily updates, a fun filled resume of the days adventures!
Some say looking forward to hearing what their pooch has been up to is the best part of their own holiday!
I’m fully licensed by the local authority and held to the higher standard, my home has been inspected and reviewed and I’m proud of my efforts to be the best.
Every owner gets to fill in an induction form to say what they want to ensure their dogs best stay and it’s my hope that I can become your go to person for all those times its needed!
I welcome all calls and am happy to arrange meet & greets so you can come and meet me, the gang and see our home.
Looking forward to meeting you and your pooches in the future.